ATOL Protected Holidays

Book with confidence

As an online travel agent, we let you build your own holiday by giving you access to a wide range of cheap flights, hotels and transfer suppliers, saving you money and it’s great to know that you can book with complete confidence with On the Beach – here’s why:

Trust account

When you book a package holiday through On the Beach, the money for your hotel and transfer is stored in an independent trust account. This account is governed by strict rules, and we are not allowed to access those monies until you have returned from your holiday. This means that unlike the majority of our competitors, we do not spend that money running our business, so if something does goes wrong with your booking and we need to refund your money, we can do so a lot more easily. The cost of your flight goes straight to the airline, and is not kept in the account, however keeping these funds separate means we can act a lot quicker and with more flexibility, in case we need to. All of this means that when you book a holiday with us, you can book with confidence, knowing that your money is secured.

ATOL protection

In addition to our trust account, customers get the security of knowing that all flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund. Every part of your flight-inclusive package holiday is financially protected by the ATOL scheme.

On the Beach Limited is an Accredited Body Member of On the Beach Travel Limited - ATOL number 11549.

Please note that ATOL protection does not apply to all travel services listed. Our website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL certificate then the booking will not be ATOL protected. If you do receive an ATOL certificate but all of the parts of your trip are not listed on it, those parts will not be ATOL protected.

Note that ATOL protection only applies if your package holiday includes a flight. If you book a package holiday with us that does not include a flight, all monies paid to us in relation to that holiday will be fully protected by insurance in the event of our insolvency. This insurance protection has been arranged by International Passenger Protection Limited.

Please see our booking conditions for further information or for more information about financial protection and the ATOL certificate go to www.caa.co.uk.

Package Travel Regulations

If you book a package holiday with us, you also benefit from comprehensive protection offered by the European Package Travel Regulations. These Regulations entitle you, amongst other things, to assistance, compensation, price reduction and refunds in various scenarios. We've also got a dedicated page where you can learn more about your package travel rights.

We've noticed that people are asking a lot of questions about us...and we're very flattered! We've included some responses below, just to help clear things up a bit.

Is On the Beach reliable?

We certainly are! We're proud to be one of the UK's leading online retailers of beach holidays. From our humble beginnings in 2004 as a start-up business to our 2015 listing on the London Stock Exchange, we're now sending over 1.5 million satisfied customers away on their perfect beach holiday every year. We've even won several awards whilst doing so. So what you really should be asking yourself is 'when's my next beach holiday?'.

Is On the Beach ATOL protected?

When you book a flight-inclusive package holiday with us, every part of that holiday is financially protected by the ATOL scheme, so after you book you can relax knowing that your dream holiday is protected

Is On the Beach a package holiday?

We sell a wide range of package holidays that combine flights and hotels, and even transfers from the airport! Plus, when you book your package holiday and include a flight, your trip is ATOL protected - it doesn't get any better than that.

Is On the Beach a tour operator?

We're the beach holiday specialists, and one of the UK's leading online retailers of beach holidays. From Cancun to the Canaries, Thailand to Turkey - we know beaches and we're here to help you find your spot in the sun.

Is On the Beach safe?

At On the Beach we understand how important it is to know that your holiday is safe, and that your money is being looked after. That’s why – when you book a holiday with us – the money for your hotel and transfer is stored in an independent trust account. This account is governed by strict rules, and we’re not allowed to access it until you’ve returned from your holiday. This means that – unlike the majority of our competitors – we don’t spend that money running our business, so if something does goes wrong with your booking and we need to refund your money, we can do so a lot more easily.

Is On the Beach in trouble?

Not at all - we've got loads of plans for this year and beyond, and all of them involve sending customers on their perfect beach break. If, however, you do want to read a bit more about results and share prices and all of that sort of stuff, the On the Beach Group site is a great place to start.

Is On the Beach reputable?

We send over 1.5 million satisfied customers on holiday every year. Don't take our word for it though, read what they have to say.

Is On the Beach part of Thomas Cook?

No, On the Beach is an entirely separate company to Thomas Cook. Whilst we did sell Thomas Cook flights on our website, we aren't - and never have been - a part of the Thomas Cook Group.

Is On the Beach safe to book with?

When you book a flight-inclusive package holiday with us your holiday is completely protected.